Client Success Consultant
**MUST RESIDE IN THE ATLANTA, GA AREA** Work at home opportunity IF living in Greater ATL area
Client Success Consultant (CSC) - Full-time
BELAY is a growing and vibrant, Atlanta, GA based company that offers virtual staffing solutions in areas of Virtual Assistants, Virtual Bookkeepers, Website Specialists and Social Media Managers. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily. Enjoy a recap of one of our company-wide Summits to get a sneak peek into our award-winning culture. The position requirements are listed below.
Job Purpose
The focus of this role is to conduct a successful experience for BELAY clients and contractors for the duration of their engagement across all service lines. Additionally, the Client Success Consultant (CSC) serves as a “coach/consultant” to our clients and contractors, ensuring the most productive and satisfying experience for both parties in the relationship by strategically managing a roster and keeping a results-focused mindset.
As a member of the BELAY Corporate Team, you are expected to participate in phone calls and meetings (virtual and onsite), while serving as an example of the company’s mission: BELAY exists to glorify God by providing solutions that equip our clients with the confidence to climb higher.
Duties and responsibilities
Represent BELAY in a positive and professional manner
- Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day.
- Be a good steward of our Vision: “Our vision is to help you achieve your vision”.
- Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.
Client and Contractor Experience
- Cast vision for what the Client/Contractor relationship could be long term (additional responsibilities the contractor could take, additional projects to serve on, assessing current scope and future opportunities for growth).
- Growth mindset. Invest time, trust, and care in order to strategically enhance and grow the client’s business by upselling additional solutions offered by BELAY.
- Consulting for best practices, tips, and efficiency recommendations for the most effective and productive engagements.
- Collaborate with all necessary individuals regarding contract changes and terminations.
- Manage crisis situations and escalate when appropriate.
Organization & Follow Through
- Be proficient in using a cloud-based CRM and update daily activity, reporting, and deal status.
- Set schedules and manage time effectively and efficiently.
- Be tech-savvy and proficient in the tools necessary to integrate into BELAY’s remote workplace culture.
Operational Responsibilities
- Intentionally and thoughtfully match contractors with clients for a successful, long-term relationship.
- Create and foster self-managing engagements through consulting, coaching, and resources..
- Ensure documentation and communication are current and accurate (GSuite, CRM, etc.).
- Provide insight and recommendations to strategically enhance the overall experience by collaborating with leadership and teams across the organization.
- Conduct routine account reviews with Client Relations Manager to proactively identify sales opportunities and areas of improvement and growth.
- Additionally, the Client Success Consultant (CSC) serves as a “coach/consultant” to our clients and contractors, ensuring the most productive and satisfying experience for both parties in the relationship by strategically managing a roster, focusing on retention, growth and duration.
Qualifications
The Client Success Consultant must demonstrate responsiveness & professionalism, own the details, be organizationally and technologically savvy, and conduct relational & efficiency coaching at all times. Relational, humble, and intuitive people with virtual experience and client understanding will thrive in this role.
- BA/BS degree or equivalent work experience.
- Must be driven self-starter, a positive thinker, loyal and trustworthy.
- Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-orientation are essential for this role.
- Command presence with strong verbal and written communication skills.
- Team player who is willing and able to “roll-up the shirt sleeves” to get a project done when needed.
- A high degree of autonomy with the capability of working remotely.
- Must be comfortable with video and phone calls as the main forms of communication for optimal rapport and connection.
Working conditions
BELAY Corporate, as a virtual company, offers you the ability to work from home full-time. As such, a dedicated and secure work space, free of distractions is required. Our standard business hours are Monday-Friday. Some roles will require travel.
This role is a full-time exempt, W-2 role with our company. BELAY is a top-notch, vibrant company with an award-winning culture. Expect to have some fun while being highly engaged in your work. Expect to be a valued team player in a thriving, growing organization.
Physical requirements
This position does not have any physical requirements at this time.